On May 26th, the Youth Academic Salon of the Hujiang Economic and Management Forum Series (57th Session) was held in the lecture hall of the second conference room on the fourth floor of the Business School. Associate Professor Chen Yanting from the Department of Systems Science delivered an academic report entitled The Impact of Overflow on Flexibility Configurations in Service Systems. The seminar is chaired by Dr. Guo Wei, with comments from Associate Professors Zhang Huizhen, Gai Ling, and Dr. Yao Danli. Some faculties and students from the Business School participated in the seminar.
Firstly, Chen Yanting reviewed the research results related to flexibility configurations in service systems and the emerging phenomena in the flexibility design of the health care management area and then proposed research questions. On this basis, a theoretical stochastic model was established to characterize and study the impact of prolonged service time for off-service placements on flexibility configurations. Based on the theoretical results, the optimal flexibility configuration scheme and related management insights were proposed when the service system parameters changed. In addition, when the costs of the wrong assignments and malpositioning for overflow patients in the health care management system exist, based on a stochastic model, Chen Yanting analyzed the impact of such overflow losses on the decision of whether the service systems should cooperate or not.
At the end of the seminar, the attending faculties and students discussed with Chen Yanting.
